At Gippsland Food & Wine, we ship using Australia Post and StarTrack freight carriers. Shipping information will be supplied when orders are despatched with tracking information.

While we do everything possible to deliver your gift as early as possible, we are not in a position to 100% guarantee any delivery date requested. All estimated delivery dates are provided by our courier and sent in accordance to their recommendation.

Standard vs Express Shipping

Choosing Express Delivery guarantees that your order will leave our store front the same day when placed on a business day, before 12pm AEST or the next business day if placed after 12pm AEST Monday - Friday. Our Standard Delivery will leave our store front in 1-3 Business days. 

Where the address is located in a rural area, delivery of your order may take a little extra time.

Please note products labelled with "Special Order" will require up to fifteen (15) business days for this product to be available for your gift. 

Same Day Delivery

At this stage we unfortunately cannot offer same day delivery due to our regional location. However we are working with our delivery partners to improve our delivery service.

Early and/or Late Deliveries

While we endeavour to deliver your gift within a reasonable timeframe, please note that all deliveries are made through Australia Post and therefore timeframes may vary. There may be times when your order may arrive early, or possibly later than expected.

Redirection

If your order needs to be re-directed to a different address than the one provided, a fee of $19.95 applies. Please note that this fee is non-refundable. Delays of re-delivery of 24-48 hours are to be expected in these circumstances. Please call us on (03) 5634 2451 or email info@gippslandfoodandwine.com.au to discuss.

Authority To Leave

At Gippsland Food & Wine, we encourage Contactless Delivery. If the recipient is not home or at the delivery address upon delivery, where appropriate, our courier provider will leave the package at the delivery address and provide proof of delivery. Packages will not be left if the courier driver doesn’t deem it a safe place to leave the package. If this occurs, you may receive notification that your package has been dropped off at your local Post Office for collection. If re-delivery is required, please note that a re-delivery fee may apply.

Delivery Queries

If you have any queries on your delivery, please contact our Customer Service team at info@gippslandfoodandwine.com.au or (03) 5634 2451. All queries need to be submitted within three weeks of your order being processed and shipped.

Please be aware that longer delivery times are to be expected in peak periods, natural disasters, acts of god, and pandemics. All these issues are out of our control and we are not liable for delays that arise from these.

Christmas Deliveries

While we aim to deliver the same quality of service we offer throughout the year, during this particularly busy time of year we cannot guarantee all orders placed within a week of 25^th December be received before Christmas. This is partly due to expected delays with freight movements across Australia over the holiday period. Orders placed between 23^rd December and 9^th January will be processed on the next business day.

If you have any questions regarding Christmas Deliveries, please feel free to contact us at info@gippslandfoodandwine.com.au.

Cancelling Orders

Please see our Returns, Refunds and Cancellations Policy for details.

SOME FAQ's

What time will my gift arrive?

Deliveries will arrive at business addresses by 5.00pm and residential addresses by 7.00pm. Unfortunately, we cannot specify an exact time of day for delivery on our Courier services. 

What if the wrong address is supplied for delivery?

Ensuring that the full and correct street address is provided for delivery is your responsibility, including any business names, tower numbers and hospital wards, etc. If your gift is delivered to the wrong address due to incorrect or insufficient details being supplied, an additional delivery charge will apply to redirect/redeliver the gift and may also cause delay in delivery. So please triple check before placing your order!

Do you offer Next Day Delivery?

Due to being in regional Victoria, we cannot offer next day delivery. We can however offer Express Shipping via Australia Post if you require your order urgently. For special orders or requests, please call our Customer Service team to discuss your requirements.

Do you offer discount rates for bulk orders?

Yes we do! Email info@gippslandfoodandwine.com.au to discuss your individual needs. Minimum order quantities apply.

What if my recipient is not at home?

If no one is home, our Courier will leave the parcel at the premises but only if they think it safe to do so. If it's too hot and there's no safe place to leave your delivery, the gift may be taken back to the Courier depot and a calling card left at the premises for your recipient to arrange redelivery or pick up. Please note that this may incur a fee.

Do you deliver overseas?

Unfortunately, we do not currently deliver overseas.

If you have any further questions, please contact us at info@gippslandfoodandwine.com.au or (03) 5634 2451.