Privacy Policy – Gippsland Food & Wine

Last Updated: 03/03/2025

Gippsland Food & Wine (92425706036) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website, www.gippslandfoodandwine.com.au, purchase products, or interact with us.

1. Collection of Personal Information

We may collect personal information from you when you:

·       Purchase products or services from our website or in-store

·       Subscribe to our mailing list or promotions

·       Contact us via phone, email, or online forms

·       Engage with us on social media

·       Participate in competitions, surveys, or promotions

Types of personal information we may collect:

•       Name, address, phone number, and email address

•       Payment details (processed securely via third-party payment providers)

•       Order history and preferences

•       IP address, device information, and browsing activity (via cookies and analytics tools)

2. Use of Personal Information

We use your personal information for the following purposes:

•       Processing and fulfilling your orders

•       Communicating with you about your orders, promotions, and special offers

•       Improving our website, products, and services

•       Complying with legal and regulatory requirements

•       Detecting and preventing fraudulent transactions

3. Disclosure of Personal Information

We do not sell or trade your personal information. However, we may disclose it to third parties in the following circumstances:

•       Service Providers: Payment processors, shipping partners, IT service providers, and marketing platforms that assist us in providing services

•       Legal Compliance: When required by law or to protect our rights and customers

•       Business Transfers: In the case of a merger, sale, or acquisition of our business

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or loss. Our website uses SSL encryption for secure transactions, and all payment details are processed by trusted third-party payment gateways.

5. Cookies & Website Tracking

Our website uses cookies to enhance your browsing experience. These cookies help us analyze website traffic, remember your preferences, and deliver targeted advertising. You can manage your cookie settings through your browser.

6. Third-Party Links

Our website may contain links to third-party sites (e.g., payment providers, social media). We are not responsible for their privacy policies or practices.

7. Access & Correction of Personal Information

You have the right to access and correct your personal information held by us. To make a request, please contact us at:

Gippsland Food & Wine

123 Princes Highway, Yarragon, VIC 3823

Email: info@gippslandfoodandwine.com.au

Phone: (03) 5634 2451

8. Marketing Communications

If you subscribe to our marketing communications, you can opt-out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

10. Complaints & Contact Information

If you have any concerns about our handling of your personal information, please contact us at info@gippslandfoodandwine.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.